General Terms and Conditions for the Pipedrive Add-ons by Dáváme
Version: 1.0 / Effective date: 17 October 2025
These terms of use (the “Terms”) govern the rights and obligations between Dáváme s.r.o., Company ID No.: 07058497, registered office at Bartůňkova 2349/3a, Chodov, 149 00 Prague 4, Czech Republic (the “Provider”, “we”), and you as the user of the Pipedrive add-on (the “Add-on” or the “Service”).
By installing, enabling or using the Add-on via the Pipedrive App Marketplace (the “Marketplace”), you agree to be bound by these Terms. If you do not agree to the Terms, do not install or use the Add-on.
These Terms are standalone and supplement (or are subject to) the rules arising from Pipedrive’s Terms of Service and Marketplace policies. Pipedrive is not a party to these Terms and bears no responsibility for provision of the Service.
1. Definitions
Account – the Pipedrive account to which the Add-on is installed.
Administrator – the person who manages the installation of the Add-on to the Account.
User – a natural or legal person who uses the Add-on.
Content – data, texts, files and other materials the User inputs into the Add-on or which the Add-on processes from Pipedrive.
Fees – any price for the use of paid features of the Add-on as per the Provider’s price list.
2. Installation and Access
2.1. The Add-on is provided via the Marketplace. An active Pipedrive account is required for installation.
2.2. The User must ensure they hold the necessary permissions to install the Add-on and access data in Pipedrive. By granting scopes, you authorise the Add-on to technically connect to your Account.
2.3. The User is responsible for the accuracy and currency of login details and for granting access only to authorised persons.
3. Licence and Use
3.1. The Provider grants Users a limited, non-exclusive, non-transferable and revocable licence to use the Add-on for the term of the contractual relationship.
3.2. As of the effective date of these Terms, the Provider’s add-ons are provided free of charge.
3.3. The Provider may introduce paid versions of the Add-on, standalone paid modules or premium features (collectively, the “Paid Features”).
3.4. Introduction of charges: (a) Users will not be unilaterally charged for the current scope of free use without a choice; (b) if a feature previously available free of charge is to become paid, the change will take effect only after the notice period under Clause 3.5 and the User’s express consent to move to a paid plan; (c) if the User does not consent, the affected feature will be disabled as of the effective date of the charge, without any payment obligation; the User’s use of other free features is not affected.
3.5. Price/charging change notice: the Provider will notify the introduction of charges or a price change at least 30 days before it takes effect, by email to the Administrator’s contact address on file for the Account and/or by a notice in the Add-on interface. The notice will specify at least the scope of the change, the price, the effective date and instructions on how to activate or decline the Paid Features.
3.6. Paid Features are activated solely on the basis of the User’s order (opt-in). Without such an order, the User will not be charged.
3.7. The User must not (i) decompile, reverse engineer, modify or create derivative works of the Add-on; (ii) circumvent technical limitations; (iii) use the Add-on in a manner that breaches laws, these Terms or Pipedrive’s terms.
3.8. The Provider reserves the right to limit or suspend access if the User breaches the Terms, compromises security, or exceeds Pipedrive API limits.
4. Payments and Invoicing for Paid Features
4.1. The Provider publishes the price list for Paid Features and the payment terms on its website and/or directly in the Add-on interface. Prices are exclusive of VAT unless stated otherwise.
4.2. Payments are made exclusively to the Provider via payment methods offered by the Provider. Tax documents are provided electronically.
4.3. Unless specified otherwise for a particular offer, invoices are due 14 days from issuance. In case of delay, the Provider may temporarily restrict access to the Paid Features; free features are not affected.
4.4. Automatic renewal: if the User chooses a recurring subscription for Paid Features, the subscription renews for the agreed term; the User may cancel with effect for the next term at any time.
4.5. Trial period: the Provider may offer a free trial of Paid Features; after the trial, charges will apply only with the User’s express consent to continue.
5. Support
5.1. We provide basic support on business days Mon–Fri, 9:00–17:00 CET at support@davame.cz and via the portal support.davame.cz.
5.2. The target first-response time is 1 business day. These times are indicative only and do not constitute a binding guarantee of availability or remedy.
5.3. Upon request, a partner access (a “partner seat”) to Pipedrive may be enabled for support; by granting such access, the User allows the Provider to view data for as long as the access remains active.
6. Changes to the Service
6.1. The Add-on may evolve over time. We may add or remove features or change integrations or interfaces to remain compatible with changes on Pipedrive’s side.
6.2. Where a change materially affects functionality, we will use reasonable efforts to provide prior notice.
7. Data and Privacy
7.1. The User remains the controller of personal data processed by the Add-on. The Provider acts as a processor within the meaning of the GDPR where it processes personal data on the User’s behalf.
7.2. Personal data processing is governed by a separate document, the Privacy Policy, available on the Provider’s website.
7.3. The Provider implements appropriate technical and organisational measures to secure data. However, no system can be absolutely secure; the User is responsible for securing access to their Pipedrive Account.
8. Intellectual Property
8.1. The Add-on and related materials (code, graphics, documentation) are protected by copyright. All rights are owned by the Provider or its licensors.
8.2. The User grants the Provider a non-exclusive licence to use the Content to the extent necessary to provide the Service (including testing and support).
9. Acceptable Use
9.1. The following are prohibited in particular: (i) unlawful data processing; (ii) security breaches; (iii) attempts to gain unauthorised access; (iv) malicious code; (v) infringement of third-party rights; (vi) circumvention of technical limitations; (vii) scraping of Pipedrive contrary to its rules.
9.2. In case of breach, the Provider may restrict or terminate access.
10. Warranties and Liability
10.1. The Service is provided “as is” and “as available.” The Provider gives no express or implied warranties, including warranties of merchantability, fitness for a particular purpose or uninterrupted operation.
10.2. The Provider is not liable for any direct, indirect, consequential or punitive damages, loss of profit, loss of data or other harm arising in connection with use of the Service.
10.3. The Provider’s aggregate liability to the User is limited to the amount of Fees paid by the User for the Add-on during the 12 months preceding the event giving rise to the claim. Where the Add-on is provided free of charge, liability is excluded to the maximum extent permitted by law.
11. Termination
11.1. The User may cease using the Add-on at any time by uninstalling or deactivating it in the Marketplace.
11.2. The Provider may terminate or suspend the Service if the User breaches the Terms, breaches Pipedrive’s rules, or for security reasons.
12. Confidentiality
Each party shall keep confidential any non-public information of the other party obtained in connection with the performance of the agreement. This obligation survives termination.
13. Changes to the Terms
We may amend these Terms from time to time. We will notify changes via the Marketplace, by email or by publishing them on our website. Continued use of the Service after the effective date of the changes constitutes acceptance of the amended Terms.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Czech Republic. Any disputes shall be resolved by the courts of the Czech Republic having local jurisdiction based on the Provider’s registered office, unless mandatory law provides otherwise.
15. Contact
Please direct all enquiries to support@davame.cz.