Maximum Efficiency: The Transformation of Marketing Agency Dingo Media
The previous CRM system had major limitations and wasn’t practical for a marketing agency. That’s why Dingo Media decided to switch to Pipedrive CRM and make better use of their team’s time.
About Dingo Media
Dingo Media is a full-service media agency handling everything from campaign planning and execution to evaluation.
Revenue: 2,4+ million EUR
Team size: 20 employees
What Happened
Dingo Media, a full-service media agency handling end-to-end advertising campaigns, faced issues with inconsistent sales and project management workflows. Unstructured processes led to slowdowns, communication bottlenecks, and frequent misunderstandings, making internal coordination and performance tracking difficult.
Identifying Critical Issues
After an initial analysis, we identified key weaknesses in the company’s previous CRM setup that prevented them from operating efficiently. Together with Dáváme, Dingo Media decided to transition to Pipedrive, which offered the flexibility and configurability they needed.
Automation as a Core Solution
Our first step was to establish clear communication channels for seamless information exchange and issue escalation. Then, we implemented automated workflows for deal tracking, document validation, and approvals. These automations significantly reduced errors and freed up resources for more important tasks.
Positive Employee Adoption
All employees were trained to fully leverage Pipedrive’s features and automation. The CRM transformation brought major improvements: increased efficiency, better team coordination, fewer errors and project delays, improved reporting for sales and project tracking.
"Working with Dáváme helped us clarify our processes and choose the right CRM – in our case, Pipedrive. We immediately saw positive changes, benefiting both us and our clients. Projects stayed on track, internal communication became smoother, and we could fully focus on delivering top-notch marketing services."
Petra Vomáčková, Founder of Dingo Media
Conclusion
Dingo Media’s case study highlights the importance of proper CRM implementation for effectively managing both sales and project workflows. With Pipedrive, they increased efficiency, improved internal communication, and enhanced service delivery. This success story proves that choosing and configuring the right CRM can lead to significant improvements and drive company growth.
Thanks to more efficient communication.
Up from just 65% before.
Solving 90% of error-causing factors.
Interested in a custom solution?
We’ll connect with you, analyze your processes, and share insights from successful companies. If it interests you, we’ll guide you through the steps and support you throughout your digital transformation.
